10 steps to becoming a smart business

The transition from traditional systems to a zero code EAP and smart apps

The fast-paced hospitality industry is forever evolving and with that, the digital transformation of businesses is paramount when it comes to consistently achieving high levels of both financial and operational performance.

In order to accomplish this process of digital transformation, businesses are adopting new technologies in order to overcome challenges including:

  • The emergence of digital ecosystems that include alternative ways in which we work and the types of competition
  • The move from localised to optimised business processes
  • The elimination of Shadow IT that includes traditional Enterprise Resource Planning (ERP) systems
  • Transforming business performance across all areas

These new technologies (referred to as Smart Apps) look to play a pivotal role in the IT infrastructure for businesses within the hospitality industry, enabling them to become a ‘Smart Business’ and one that delivers their business strategy achieves operational excellence and embraces IT development.

One of the most important elements to consider for businesses looking to carry out a digital transformation is the emergence of a new IT framework that replaces the traditional ERP systems, known as Shadow IT. Referred to as Enterprise Application Platforms (EAP), these platforms run in the cloud and configure business applications without the need for coding, whilst ensuring that all applications are secure, scalable and stable.

With this revolutionary platform in place, businesses can focus their attention on the 10 steps required to achieve a digital transformation to becoming a smart business.

  1. Create a customer-driven strategy that incorporates a range of both short and long-term goals
  2. Drive a culture of operational excellence and innovation
  3. Identify common business process apps for those that are not currently managed in your existing ERP system
  4. Consider the information required to create real-time performance dashboards that drive decision making
  5. Build systems that incorporate agile structures to accommodate changes in modern businesses
  6. Establish an extended enterprise that links all parts of your supply chain
  7. Connect with subject matter experts that are relevant to your business
  8. Capture the knowledge of your subject matter experts to drive business intelligence
  9. Identify emerging technologies that will provide your business with opportunities for innovation
  10. Consider the best applications that will address all your software requirements in one place

By completing each of these key steps, businesses can expect to see an impact on a range of areas within their organisation, including:

  • Increased transparency and alignment across all areas of the business
  • Consistent high performance and compliance standards
  • IT excellence through the use of a single EAP
  • Reduced overheads
  • Lower complexity levels
  • 100% reliability

For businesses in the hospitality industry looking to start their journey towards digital transformation, these steps provide an introduction to what is required. At Heyward Hospitality Solutions we are here to help you understand the process and guide you through each step. We are experts in Softools, the world’s most advanced zero-code EAP that will enable your business to embrace the newest technologies across a broad range of smart apps to suit your business requirements.

Learn more about how Softools can help drive excellence in your business here and contact us to get a quote today.

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