A passion for building high-performing teams
Inspired by the fast-paced environment of hotels and the need to rapidly resolve complex situations, as well as the various technological improvements of today, Michael Heyward works to develop high performing teams that can reach their full potential through the application of smart business tools. With over 30 years of experience in operations, franchising and revenue management, and an impressive career path in independent and chain hotels across Europe, Asia and the Pacific, Michael is also a lecturer at the Glion Institute of Higher Education, where he works with students from all over the world within an organisation committed to excellence in the hospitality industry.
Our newest addition to the team, Barry has joined us as a Senior Consultant and has already taken on a lot of responsibility dealing with our international clients. Barry is a dynamic, operational leader with a strong background of 23 years’ experience with Accor across three brands. Barry provides a leading insight into customer service and is passionate about the recruitment of talent and their development within the business.
Providing leading insight into customer service.
Effective in solutions to unlock your team's potential
Yona Heyward is our Educational Consultant. She has worked in education for 30 years both in Australia and United Kingdom. She has a great passion for assisting others in both professional and personal development. Trained in observational, evaluating and reflective skills, she has an eye for identifying difficulties in the way teams work together which assist in finding effective solutions to unlock the potential of the team.
Peter Ryrvik is a management consultant focusing on business development and leadership. As president of Talent Solutions AB, a Swedish based global company, he specializes in achieving strong business results through cultural transformations. Peter was formerly the CEO of Expert Detaljist, a Swedish company with 200 stores and annual sales of 4.3 billion SEK and has degrees in economics and marketing. He is currently a senior advisor to several MDs, supporting dramatic reductions in employee turnover and increases in profitability. Peter has been able to get the right people working together more collaboratively and effectively. Peter co-created, with Dan Harrison and Jim Tamm, the Harrison Assessment® based Radical Collaboration® Competencies Report.
Radical Collaboration and CEO Coaching consultant
Maximizing individual's strengths and matching these with job roles.
Management Development Program - Course Director. Annual program preparing high potential Operations Managers for first time General Manager roles Covering: Leadership, Sales, Marketing, Social Media, Finance, Revenue Management, Human Resources, etc.
Consultant Lecturers for Under Graduate, Post Graduate and Masters Programs in: Leadership, Operational Management, Entrepreneurship, Revenue Management, Food and Beverage, Career Development etc.
Actively supporting the development of Hospitality Indiustry professionals.